SHIPPING AND RETURNS
FAQs
Q: Does Imara ship worldwide?
A: Yes, Imara offers shipping worldwide.
All Irish & UK packages ship via DHL express, all other locations ship via An Post.
Please Note: Overseas deliveries may be subject to import duties and/or taxes, which you will be responsible for.
Q: How much does Delivery cost?
A: Orders within the EU are 9.00 Euro delivery standard rate. All international orders outside of the EU will incur a €25 shipping fee. We use An Post with tracking service for next day delivery.
All orders over €250 qualify for free shipping.
Q; When will I receive my package?
Ireland /United Kingdom
Order before 2pm for next day delivery via DHL express. Please note orders placed on Friday will be delivered on Monday.
Below are the estimated delivery times for registered post.
Europe delivery time is estimated at 6-9 working days. (May be longer over the Christmas period)
U.S.A, Canada, Australia and New Zealand the estimated delivery time is 8-11 working days. (May be longer over the Christmas period)
Q: Do you offer an online gifting service?
A: Yes we offer a bespoke service, you can make an appointment with owner Marie who is very passionate about design and offers a discreet and unique personal service. You can email her at hello@imaraboutique.com
Online and Instore Refund Policy
If you are not completely satisfied with your purchase, simply return the item or items to us in their original unworn condition within 10 working days . We will issue a full refund excluding delivery charges on receipt. It is your responsibility to ensure that deliveries are returned to us. Once dispatched, we cannot recall a package and you will be liable for the postage cost to return the order to us.
If your goods are faulty when delivered please contact us immediately at hello@imaraboutique.com and send the order back with receipt for full refund, we will cover the postage cost back to us in the case of faulty goods only. Goods must be returned unworn in original packaging and in good saleable condition. We cannot refund for limited edition pieces or pieces that have been put away on deposit. A store credit will be issued at our discretion if the customer “changes their mind”.
Please Note: There are no refunds on Earrings, Fragrance and Lifestyle goods. We will only allow a Refund or Credit Note if items are faulty. In this case, they must be returned to us within 7 days in the original packaging in order to secure a refund.
Once we receive the return we will inspect the goods, contact you and issue a refund.
Our refund and exchange policies are written in accordance with The European Directive on Distance Selling (Directive 97/7/EC) and the EC (Protection of Consumers in respect of contracts made by means of distance communication) Regulations 2001 (Statutory Instrument 207 of 2001
Note:
We cannot exchange or refund items, which have tarnished due to normal wear, we cannot exchange items damaged by excessive wear or careless storage, please use boxes and pouches provided to protect the jewellery.
If your jewellery has a fault not caused by normal wear within 60 days we will review the item and take care of the repair charge. Outside of 60 days there will be a charge for all repairs. This does not affect your statutory rights. If you notice a fault you must return the piece to us immediately.
Certain pieces of jewellery may be more susceptible to damage then others particularly those with hand beading or hand set crystals, extra care must be taken with these pieces also with pearls and gemstones.